All purchases made on the ARM Pearl Beauty website are considered final. Returns will only be accepted if the product is found to be defective or damaged, as assessed and confirmed by our quality control team. Refunds will be issued exclusively in the form of ARM Pearl Beauty e-vouchers, which can be redeemed for any future product purchase with a validity period of 1 month.
Queries related to refunds and exchanges will be handled on an individual basis by our customer service team. We strongly recommend providing images and videos for reference during this process to facilitate better assistance from our team.
Product Damage - Face Tools
If a broken or damaged tool is received, our exchange policy is applicable within 24 hours from the receipt of the order. Customers must notify our customer service team immediately upon receiving the product if any issues are identified. Requests made beyond the specified timeframe will not be honoured.
Incomplete Product / Partial Product / Damaged Outer Packing / Used Product / Wrong Product
For the mentioned cases, kindly submit the request within 24 hours of receiving the product; otherwise, the request will not be entertained. Ensure to attach images and videos of the outer and inner packing from all sides to aid in resolving the issue. If the boxes have been discarded, assistance may be limited.
Delivery Issues, Issues with the Delivery Agent, and Issues with POD
Requests for the above-mentioned issues should be raised within 24 hours of receiving the product, as per the deadline set by our courier partners. Please attach your identity and signature proof with the request to expedite issue resolution.
COD/Prepaid Issues, Payment Issues, Delay in Delivery
For the mentioned cases, connect with our customer care between 9 am to 6 pm on business days. Our team is dedicated to helping you and ensuring your satisfaction.
Refunds will only be provided in the form of ARM Pearl Beauty e-vouchers, redeemable for any future product purchases.
All Other Skincare
To be eligible for a return, the item must be unused and in mint condition, with the original packaging intact. A receipt or proof of purchase is required to complete the return.
Partial e-vouchers may be granted in certain situations, such as:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 48 hours after delivery.
E-vouchers (if applicable)
Once your return is received and inspected, an email will be sent to notify you of the approval or rejection of your e-voucher generation request. The timeline for e-voucher generation is 48 hours after receiving the product at our warehouse.
For COD orders, bank account details for the transfer of the amount need to be shared with our customer care team.
If the purchase was made from a 3rd party or another e-commerce portal, contact their customer care for assistance.
Please note that ARM Pearl Beauty Team will never ask for personal information like passwords, OTPs, or credit/debit card details through WhatsApp.
Late or Missing Refunds (if applicable)
If a refund is not received, check your bank account and contact your credit card company and bank. If the issue persists, contact us at support@armpearlbeauty.com for assistance.
